This page explains ImageAI public policy in plain language. If a product or checkout screen provides a more specific, newer, legally effective term, that specific term controls for the relevant transaction.
Scope
This policy applies to one-time ImageAI credit-pack purchases made through our checkout. ImageAI does not sell subscriptions and does not automatically renew purchases. The SairikLabs Billing & Delivery Policy covers general billing support; the ImageAI rules below apply to these credit packs.
What a purchase includes
A successful purchase adds the stated number of credits to the purchasing account and permanently unlocks the paid processing limits shown before checkout. Purchased credits do not expire. A later purchase adds credits to the same balance.
The checkout page shows the pack size, price, currency, and any account-specific purchase restriction before payment is submitted.
Digital delivery
Credits and paid processing access are normally delivered after the payment provider confirms a successful payment. Delivery is complete when the updated balance and access level appear in the ImageAI account page.
Image processing is delivered online. Each accepted task creates a job record. Completed result files remain available for the retention period shown in the product interface. ImageAI does not ship physical goods.
Failed jobs and restored credits
When a job fails before a usable result is delivered, ImageAI automatically restores eligible credits. Payment refunds, disputes, and credit validity may affect the amount or timing: a pending dispute can delay the return, and refunded, lost-dispute, or expired credit sources may not be restored. Processing history shows whether credits were returned in full, returned in part, withheld, or are awaiting review. A credit return is not a cash refund.
Refund eligibility
You may request a discretionary review within 14 calendar days of purchase when:
- a duplicate or incorrect charge occurred;
- a confirmed purchase was not delivered to the correct account;
- a prolonged technical failure prevented meaningful use of the purchased credits; or
- another billing error is supported by the order or transaction record.
Delivered credit packs are normally not refundable solely because the buyer changes their mind or no longer needs the credits. Credits already consumed for successfully delivered processing are normally not refundable. We may offer restored credits, a partial refund, or a full refund depending on the affected amount and available records.
Contact us promptly if you discover a billing or delivery error after that period; we still review supported errors. These review guidelines do not limit any cancellation, withdrawal, refund, or other right that cannot be waived under applicable consumer law. Viewing paid access or using credits does not by itself remove a statutory right.
Requesting a review
Contact [email protected] from the account email. Include the purchase date, order or receipt reference, and a short explanation. Do not send full card details, passwords, or security codes.
We normally acknowledge a complete request within five business days. Approved card refunds are sent to the original payment method; the bank or payment provider controls the final posting time.
Chargebacks and unauthorized payments
For a billing mistake, contact us before filing a chargeback so we can investigate and preserve service records. For an unauthorized card payment, contact the card issuer immediately. We may temporarily restrict the affected account while an unauthorized-payment or chargeback review is open.
Contact
Billing and delivery questions can be sent to [email protected].
Contact ImageAI support
Include the account email and relevant order, invoice, or job details. Do not send full card numbers, passwords, or other sensitive credentials.